Returns & Refunds
1. Scope
These rules apply to prepaid consulting packages listed on transferon-hub.digital where no separate enterprise agreement overrides them. Prices communicate typical engagements and do not constitute checkout transactions on this website.
2. Eligibility window
Clients may request cancellation within fourteen (14) calendar days of invoice payment provided no bespoke deliverables or on-site mobilization have commenced. Evidence of commencement includes workshop dates confirmed, fabrication orders placed, or portal credentials provisioned.
3. Full and partial refunds
Qualifying cancellations before commencement receive a full refund minus payment processor fees if applicable. Partial completion triggers refunds equal to unused milestone percentages documented in the statement of work.
4. Non-refundable items
Third-party fabrication deposits, expedited courier charges, venue bookings, or statutory taxes already remitted are non-refundable once booked even if broader packages pause.
5. Request steps
Email hello@transferon-hub.digital with invoice reference, engagement name, and reason. We acknowledge within three business days and may schedule a short call to align on outstanding artifacts.
6. Processing timeline
Approved refunds post within fourteen business days using the original payment path where technically feasible; otherwise we coordinate alternate settlement with fraud checks.
7. Exceptions and force majeure
Weather or governmental restrictions may delay field execution without automatic refunds; instead we reschedule within the same fiscal quarter. Wilful misuse of confidential materials voids refund eligibility.
8. Korean consumer considerations
Consumers governed by Republic of Korea statutes retain statutory remedies unrelated to these commercial consulting rules. Enterprise purchasers should rely on executed Master Services Agreements where applicable.