Partner communication
Partner Pulse Desk
Deploys lightweight routing rules so POS questions, allocation edits, and incident records reach named owners within SLA windows everyone agrees on.
KRW 3,320,000 (indicative)
6-week rollout
Request routing deskInside the bundle
Delivery spine
- Priority ladder tuned for distributor vs HQ urgency
- Escalation timers visible to leadership dashboards
- Localization queue with glossary locks
- Partner-facing recap blurbs ready for Kakao/email
- Weekly digest summarizing unresolved threads
Outcomes we script toward
- Transparent backlog aging visible to all parties
- Fewer duplicate escalations across departments
- Cleaner archive for quarterly reviews
Anchor partner
Selene Ortiz
Partner success manager bridging HQ asks with corridor realities.
Experience notes
“Structured escalation timers stopped our promo fixes from vanishing into chat threads.”
Client in consumer electronics
“Localization queue caught dialect tweaks before Partner Pulse Desk summaries reached retailers.”
Jiwoo Baek · Channel sales lead · Silverline Appliances · Trustpilot
Activation FAQ
No—we orchestrate rules atop what you already license.
Yes with scoped credentials and watermarking on outbound assets.
Does not auto-translate legal disputes—those route to counsel workflows.